Reference

Our Terms, Your Rights, and How We Operate

bb999 operates under a defined legal framework that sets out your rights, our responsibilities, and the conditions that govern every account.

Account Terms ApplyLocal Law Governs AccessPolicy Covers bKash, Nagad, RocketJurisdiction-Dependent EligibilityContact Rights Reserved
bb999 Our Terms, Your Rights, and How We Operate
ACCOUNT AND DATA HANDLING

Security, Data Retention and Your Account Rights

We hold only the data needed to operate your account securely and comply with platform obligations. You can request a summary of what we hold at any time through the Help Centre inside your account. Account security uses OTP verification tied to your registered mobile number — each login or sensitive change triggers a fresh code. We do not retain payment PINs or wallet credentials; those stay within bKash, Nagad, and Rocket's own systems. Data retention periods follow the obligations our platform operates under, and you may request deletion of non-essential data by writing to support with your account reference.

OTP Account Security

Every login and account change goes through OTP verification on your registered mobile number. No session opens without that step, which means your wallet access stays yours alone.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how the platform performs. You can manage non-essential cookies through your browser settings at any time.

Data Retention

We keep account records for as long as your account is active plus the period required by platform obligations. You can request a data summary or deletion of non-essential records by contacting support.

Who to Contact for Changes

To update personal details, request your data, or raise a deletion request, go to Account Settings or contact support with your account number and the specific change you need made.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you need clarification on any clause, want to request a copy of your account data, or need to flag a dispute, our support team handles policy queries directly. Responses covering account-level legal questions may take longer than standard support replies — we route them to the right team rather than sending a generic answer. Reach us through any of the channels below.

Live Chat Open the chat widget from your account dashboard. Policy queries are flagged separately from general support so they reach the right team without delay.
Email Support Send detailed policy or data-access requests to our support email. Include your registered account number and the specific clause or concern you are raising.
Account Help Centre The Help section inside your account covers common policy questions, term definitions, and the steps to raise a formal dispute or data request.

Common Legal and Policy Questions

Straight answers to what Bangladesh account holders ask most about our terms, data handling, and account rights.

Access to bb999 depends on whether online gaming is permitted under your local law and eligible region. You are responsible for confirming this before opening or funding an account.

We hold your registration details, account activity, and transaction history. We do not store bKash, Nagad, or Rocket PINs — those remain within each mobile financial service's own system.

Log in, go to the Help Centre, and submit a data-access request with your account reference. Our team routes it to the right team and responds through your registered account channel.

Yes. You can request deletion of non-essential data by contacting support with your account number. Required records tied to platform obligations are retained for the applicable period before deletion.

We publish updates through your registered account channel. Continuing to use your account after an update is posted means you accept the revised terms. Material changes are flagged clearly.

Disputes are handled by our dedicated policy team. Raise one through the Help Centre or by emailing support with your account reference and a description of the issue — response times for policy matters are longer than standard support.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.